Privacy Policy

1. Introduction

At Door 24, your privacy and trust matter to us. This Privacy Policy explains how Door 24 Technologies, Inc. (“Door 24,” “we,” “us,” or “our”) collects, uses, and safeguards your personal information when you use our mobile app, website, and related services (collectively, the “Service”).

By downloading or using the App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

We collect information to provide and improve the Service, enhance user experience, and ensure community safety. This includes:

a. Information You Provide Directly

• Email address (for account creation, communication, or waitlist registration)
• Profile details (optional name, avatar, sobriety milestones, and preferences)
• Community interactions (posts, comments, messages)
• Support requests or communications you send to us

b. Information Collected Automatically

When you use the App, we may automatically collect:

• Usage data (features used, time spent, in-app actions)
• Device and log information (device type, operating system, IP address, app version, crash logs)
• Analytics data through trusted providers (such as Firebase Analytics) to help us understand engagement and improve performance.

We do not collect sensitive personal information (such as medical history or government IDs).

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve the App and its features
• Personalize your experience and track progress
• Communicate with you (updates, support, community notifications, or promotional offers)
• Detect, prevent, and address fraud, abuse, or security issues
• Analyze trends and optimize performance
• Comply with legal obligations or enforce our Terms of Service

We will never sell your personal data to any third party.

4. Anonymous by Default

Door 24 is designed with privacy and safety at its core.

You may participate in much of the platform anonymously, using only a display name of your choice.

We take steps to minimize personal data collection and to anonymize data wherever possible.

If you voluntarily share transformation stories, testimonials, or other user-generated content, you acknowledge that such content may be visible to others or featured (with respect and sensitivity) for promotional or community purposes as outlined in our Terms of Service.

5. Data Retention

We retain your information only as long as necessary to provide the Service, comply with legal obligations, or resolve disputes.

If you delete your account, we will remove or anonymize your personal data within a reasonable timeframe, except where retention is required by law.

6. Data Security

We implement industry-standard security measures (including encryption, secure authentication, and access controls) to protect your personal information from unauthorized access, alteration, or destruction.

However, no online system is completely secure. By using Door 24, you acknowledge and accept this inherent risk.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing emails or notifications

You can manage most preferences directly within your account settings or by contacting us at privacy@door24.app.

If you are located in California or the European Union, additional rights may apply under CCPA and GDPR. We honor valid data requests under these laws.

8. Children's Privacy

Door 24 is not intended for use by individuals under 16 years old.

We do not knowingly collect personal data from minors. If we become aware that a child has provided personal information, we will delete it promptly.

9. Third-Party Services

We may use third-party services to support our operations (for example, Firebase, Apple, or payment processors).

These partners are carefully selected and only have access to data necessary to perform their specific functions on our behalf.

Each third party is subject to its own privacy policy — we encourage you to review those as applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect product changes, legal requirements, or security updates.

The “Last Updated” date above indicates the latest revision.

Material changes will be communicated through the App or by email.

Continued use of the Service after such updates constitutes your acceptance of the revised policy.

11. Contact Us

For questions, concerns, or data-related requests, contact us at:

privacy@door24.app