GDPR Compliance

1. What is GDPR?

The General Data Protection Regulation (GDPR) is a European Union regulation that governs how personal data is collected, used, and protected for individuals within the European Economic Area (EEA).

Door 24 Technologies, Inc. (“Door 24,” “we,” “us,” or “our”) is committed to full compliance with the GDPR and to protecting the privacy and rights of all users, regardless of location.

2. Your Rights Under GDPR

If you are located in the EU or EEA, you have the following rights regarding your personal data:

• Right of Access – Request a copy of the personal data we hold about you.
• Right to Rectification – Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”) – Request deletion of your data under certain conditions.
• Right to Restrict Processing – Request that we limit how your data is used.
• Right to Data Portability – Receive your data in a structured, machine-readable format and transfer it elsewhere.
• Right to Object – Object to our processing of your data for specific purposes, including direct marketing.
• Right to Withdraw Consent – Withdraw consent at any time when processing is based on consent.

To exercise these rights, contact privacy@door24.app. We will respond within 30 days of receiving your request.

3. Legal Basis for Processing

Door 24 processes personal data under the following lawful bases:

• Consent – When you voluntarily provide data (e.g., joining the waitlist, subscribing to updates).
• Contractual Necessity – When processing is necessary to provide or maintain our services.
• Legal Obligation – When required by law or regulatory authorities.
• Legitimate Interests – For purposes such as improving security, preventing fraud, and enhancing the user experience.

4. Data We Collect

We may collect and process the following categories of personal data:

• Email address (for waitlist registration, account creation, and communication)
• Account information and profile data (such as display name or preferences)
• Usage and analytics data (to improve performance and experience)
• Device information and IP address
• Messages or communications sent to our support team

We do not collect sensitive health or medical data.

5. How We Use Your Data

We use your personal data to:

• Operate, maintain, and improve the Door 24 platform
• Send updates, notifications, or product announcements (only with your consent)
• Respond to your inquiries and support requests
• Ensure security, detect abuse, and prevent fraud
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this notice, comply with applicable laws, or resolve disputes.

If you request deletion, we will remove or anonymize your data within 30 days, unless retention is legally required.

7. Data Security

We maintain technical and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

These include encryption, access controls, secure data storage, and regular security reviews.

Despite our efforts, no system is completely secure. You acknowledge and accept this risk when using the Service.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the EU/EEA, including the United States.

When we transfer data internationally, we ensure appropriate safeguards are in place—such as Standard Contractual Clauses approved by the European Commission—to maintain an equivalent level of protection required under GDPR.

9. Exercising Your Rights

To exercise your GDPR rights, email privacy@door24.app with your request.

We may require verification of your identity before processing it.

You can also manage certain preferences directly within your Door 24 account settings (once the app launches).

10. Right to Lodge a Complaint

If you believe we have not adequately addressed your data protection concerns, you have the right to lodge a complaint with your local data protection authority.

For EU residents, a list of supervisory authorities is available at edpb.europa.eu.

11. Data Protection Officer

Door 24 has appointed a Data Protection Officer (DPO) to oversee GDPR compliance.

You can contact the DPO regarding questions, requests, or privacy concerns at privacy@door24.app.

12. Updates to This Notice

We may update this GDPR Compliance Notice periodically to reflect changes in our practices or legal requirements.

When updates occur, the “Last Updated” date will be revised, and material changes will be communicated through our website or app.

13. Contact Us

If you have any questions about our GDPR compliance or your data protection rights, please contact:

privacy@door24.app